Blog
Notes from the deck.
How we build agents people can trust, and what we learn from the teams who run them.
5 posts
How we test an agent before it touches a customerEngineeringProductReplays run a new agent on real cases from the last 90 days and put its answers next to what your team did. Here is how they work, and what they catch.Ines DuarteEngineering lead, Replays4 min read- 4 min readApprovals aren’t a speed bumpEvery team that trusts its agents has one thing in common. They decided, step by step, where a person says yes.Maya Okafor· Product
- 4 min readDesigning a trace you can actually readA run can make forty tool calls. We wanted anyone on the team to read one top to bottom in a minute. Here is what we changed.Jonas Weber· Design
- 3 min readWhat 186 refund tickets taught us about policyWhen we replayed a month of refund tickets, the agent wasn't the problem. The policy was. A story from Northgate Bikes.Priya Nair· Customers
- 3 min readWhy we price by builder, not by seatApprovers and viewers are free on every plan. Here is the reasoning, and the one case where it costs us.Tom Lindqvist· Company