Replays now compare against the last 90 days

Replays used to look back 30 days. That was enough for busy queues, and too little for jobs that run weekly: four Mondays isn't much to judge an agent on.

You can now replay an agent on 30, 60 or 90 days of past cases. Longer windows take longer to run and cost the same per case, so the run shows its estimate before it starts.

Approve topic by topic

Replays already grouped cases by topic. You can now filter a replay to one topic, read every case in it, and approve that topic on its own. The agent then handles approved topics and hands the rest to people, until you approve those too.

Replays are on Team, Business and Enterprise.