Customers
Teams that handed off the weekly part.
What support, sales, finance and product teams gave to Capstan agents, what they kept for people, and what changed.
Stories
4 stories
- Northgate BikesE-commercesample63%of billing tickets closed without a personNorthgate closes 63% of billing tickets before the queue opens.A direct-to-consumer bike brand handed its refund and order-status tickets to two agents, and kept a person on every refund that looks unusual.Read the story
- Tandem TravelTravelsample3×more accounts researched before each callTandem researches three times more accounts before every sales call.A B2B travel platform gave every demo request a one-page brief, written before the rep opens the calendar invite.Read the story
- Pallet & PineE-commercesample9 daysfaster to get paid on overdue invoicesPallet & Pine gets paid nine days sooner, without chasing disputes.A furniture maker selling to shops and hotels put its overdue invoices on an agent that never emails a customer who is already disputing.Read the story
- Halden StudioSaaSsample6 ha week back for the product teamHalden's product team gets a sourced competitor brief every Friday.A design-tool startup replaced its Friday afternoon of open tabs with a one-page brief where every claim links to its source.Read the story
Why teams switch.
- from a paragraph to a drafted agent, on average
- 38 s
- of replayed cases matched or beat the team's own answer
- 92%
- customer emails sent without a person's yes
- 0
sample figures · across all workspaces, Oct 2026
Companies on Capstan (sample)
- Northgate BikesRead the story: Northgate Bikes
- Pallet & PineRead the story: Pallet & Pine
- Tandem TravelRead the story: Tandem Travel
- Quayside MoneySince 2026
- Fernway PetSince 2026
- Halden StudioRead the story: Halden Studio