Freshdesk
SupportBuilt by Community
Read and route tickets, draft replies for agents.
What an agent can do in Freshdesk
Defaults for a new agent. Change them per agent in Control.
- Read ticketsRuns freely
- Reply to the customerAsks first
Set up in three steps
01
Connect Freshdesk
Sign in to Freshdesk from Capstan, or paste a key. Capstan stores it encrypted and never shares it between agents.
02
Choose what it may do
Every action starts as read-only or asks-first. Loosen it per agent once you trust the runs.
03
Add it to an agent
Mention Freshdesk when you describe a job, or add it to an existing agent's tools.