Zendesk
SupportBuilt by Capstan
Read tickets, tag and route them, reply with your policy cited.
What an agent can do in Zendesk
Defaults for a new agent. Change them per agent in Control.
- Read tickets and their historyRuns freely
- Add tags and internal notesRuns freely
- Reply to the customerAsks first
- Close a ticketAsks first
Agents that use Zendesk
Support · on new ticket · tag billing
Duplicate charge refunds
Read the ticket and the order, find matching charges in Stripe, draft the reply with the policy, then asks: refund and reply, under $50.
Support use caseSupport · on new ticket · tag shipping
Where is my order?
Find the order in Shopify, read the carrier's tracking, draft an answer with the date, then asks: reply when the parcel is late.
Support use caseSupport · Fridays 16:00
Weekly ticket digest
Group the week's tickets by reason, spot reasons that grew, link five example tickets each, then asks: post the digest to #support.
Support use case
Set up in three steps
01
Connect Zendesk
Sign in to Zendesk from Capstan, or paste a key. Capstan stores it encrypted and never shares it between agents.
02
Choose what it may do
Every action starts as read-only or asks-first. Loosen it per agent once you trust the runs.
03
Add it to an agent
Mention Zendesk when you describe a job, or add it to an existing agent's tools.